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Shipping & Returns

FREE GROUND SHIPPING ON ORDERS OVER $150!

Orders are processed Monday through Friday, excluding holidays. Orders received on week days after 12pm EST, or on weekend days or on holidays will begin processing the next business day. Shipping times may vary due to availability of merchandise. Please allow up to 2-3 days to fully process your order.

SHIPPING:
Undercoverfashion.com ships anywhere in the USA via UPS we offer:

International Shipping

1-2 weeks

$45.00

Method

*Expected Arrival Date

Rate

Ups Ground

5-7 business days

$10.00

3 Day Select

3-4 business days

$20.00

2nd Day Air

2 business days

$25.00

Next Day Air

Next business day

$35.00

*The expected arrival date applies from the date your package is shipped instead of the time you place your order.

You will be notified via email with your UPS Tracking Number as soon as your order is shipped.

RETURN POLICY
Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. We reserve the right to refuse a refund request if return does not comply with this policy.

Refunds will be given in the same form of payment originally used for purchase IF ITEM IS RETURNED WITHIN  (10) BUSINESS DAYS FROM PACKAGE RECEIPT. All orders returned after that time period will be subject to a web/store credit.

SWIMWEAR, INTIMATES AND ACCESSORIES ARE NON-REFUNDABLE. A web/store credit only will be issued upon return of the following: Handbags, Jewelry, Swimwear and Intimates.

Sale items and special orders are FINAL SALE: no exchanges, no returns, no exceptions.

PLEASE NOTE: We do not refund shipping and handling charges. Original shipping fees will be deducted from the refunded amount.

RETURN INSTRUCTIONS

By Mail:
Mail your item(s) using the pre-paid return label included with your order. We will deduct a flat fee of $10.00 from your refund for return postage. Insurance is taken care of when using the provided label. Unfortunately, we cannot refund your original shipping charges. If you choose to return the item in your own packaging using another shipping method, please be sure to use the address listed on our return label. If you do not use the pre-paid label, the $10.00 fee will not be deducted from your return. A 10% re-stocking fee will be applied on all return items.

HOLIDAY RETURN POLICY
We offer an extended return policy for all orders placed during 12/10-12/24. All orders placed within this time frame can be returned before 1/10. Returns and exchanges are accepted on items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. All sale items purchased during the holiday time period (12/10-12/24) are NOT eligible for refund.

QUESTIONS? The customer service department is available via email Sales@Undercoverfashion.com